Websites + Marketing Ecommerce
Get that click
Impulse shopping is a phenomenon among digital consumers. It’s a common tale: Every now and then, people hop onto their laptops or smartphones, and perhaps get distracted by an ad. Next thing they know, they’re considering buying a fun new item — because why not?
Another survey concluded similar results, estimating the impulse shopping industry reached nearly $40 billion this past year.
Ecommerce businesses can increase revenue by designing and optimizing sites that cater to impulse shoppers, especially around the busy holiday season.
10 tactics to turn impulse shopping into stone-cold sales
Use the following actionable strategies to make it easy for impulse shoppers to navigate and buy from your website.
Keep it simple.
Highlight your best-selling products.
Plan for impulse shoppers on mobile.
Use humor to engage shoppers.
Make the checkout process a breeze.
Offer different payment options.
Secure your website.
Consider targeted promotions.
Test your site for ease of use.
Offer free returns.
Grab your favorite holiday beverage and let’s dive in!
1. Keep it simple
Here’s a popular web design tip, but all the truer when dealing with impulse shoppers — keep your site simple.
Make your product pages easy to understand by getting rid of any unnecessary content.
Keep the focus on the most valuable information for consumers, like robust product descriptions.
Consider using a show/hide or accordion function so that site visitors can access further details should they want them. This will remove distractions and create a minimalist product page.
Once a shopper lands on their potential purchase, make sure your call-to-action (CTA) is clear as day. People need to know how to complete a sale — try for almost too obvious. Your CTA should use unambiguous terms like “Add to Cart” or “Purchase.” This isn’t the time for humorous copy or trying to include clever phrases for a purchase button (we’ll touch more on humor later).
Related: Quiz — Are you making these website design mistakes?
2. Highlight your best-selling products
When optimizing a site for impulse shoppers, you want to create an effortless experience, which is also a good practice to target really any shopper. For most established eCommerce retailers, you likely know which of your products are best sellers and why.
Make it easy for those shoppers who are slightly distracted and highlight those products on your home page, hero image, landing pages, or even via gift guides.
Remember, you want to close a sale, so stick with the hits.
However a potential customer found your page, especially if they’re multitasking, they want to see what they came there for, not be confused by different options.
For example, if you’re an organic candy retailer and impulse shoppers found you through a targeted Facebook ad, they want to see your flagship products, not the new vegan candles you’re testing out. Now is not the time to pitch unknown, unrelated or new products.
Related: Best practices for using images on eCommerce product pages
3. Plan for impulse shoppers on mobile
We have all heard it before — everyone is shopping on their phones nowadays, so if your site isn’t mobile optimized, you’re losing out.
Recent stats from Google show that 80% of smartphone users are more likely to purchase from companies with mobile sites or apps that help them easily answer their questions.
This is even more important when you think about potential shoppers waiting in the bathroom line at their local bar or browsing online stores in bed after a night out.
To make sure your site is mobile friendly, use Google’s free testing tool or simply pull up your site on a smartphone. Make sure each page displays correctly (not distorted), loads quickly and that your mobile checkout is as seamless as the desktop version.
Related: 5 things you must do now to prepare for the holiday shopping season
4. Use humor to engage shoppers
When done correctly, humor sells. Use this to your advantage and inject some humor into your eCommerce site to connect with shoppers, and potentially even nudge them to click that add to cart button.
Creative content and copywriting can be powerful assets when trying to engage with your audience (especially a silly audience).
If you feel like going for comedy is off brand or inappropriate, try to create relatable content in the voice of your target audience. Conversational copywriting can help you engage with impulse shoppers.
Use conversational language to sell your products.
Look at how Wristology describes their watches as if they’re texting with a close friend. They use millennial-friendly lingo, abbreviations and phrases like “versatility for the win(!)” This speaks directly to their demographic.
5. Make the checkout process a breeze
If someone is impulse shopping, getting them to put an item in a cart is half the battle. After that, you want to make it an effortless process to finish the transaction.
First things first, when it comes to checkout, do not force customers to sign in or create an account to complete a purchase. Research shows that 31% of cart abandonment is due to websites forcing users to create an account.
Make the process quicker by including a guest checkout option.
Crate&Barrel has guest checkout as their first option on their purchase screen. Impulse shopping is fickle shopping, so remove all barriers to purchase.
Another valuable tool to implement in your checkout process is a progress indicator.
These interactive meters help shoppers understand where they are in the purchasing process. After all, distracted shoppers are liable to be interrupted any moment, so make sure they know they’re almost done.
Etsy has a very simple progress indicator with just three steps, but it helps visualize how long it will take to complete the purchase.
6. Offer different payment options
Someone who is impulse shopping may not feel like pulling out their credit cards. Alternatively, if they’ve been buying several holiday gifts, they might be reluctant to enter their payment information for an impulse purchase.
Remedy this potential hurdle by allowing additional payment options like PayPal or ApplePay.
These are often saved on a shopper’s phone or browser, which offers them an easier route to buy the item.
7. Secure your website
Imagine the following scenario: you’re shopping at a site you’ve never been to before. All of a sudden, in a moment of clarity, while typing in your credit card number, you think; “Wait, this is a new site… is it even secure?” If you look up at the URL and see a little lock symbol, that thought can end right there, and you can continue on your merry way to more shopping.
However, if you don’t see an HTTPS or another type of security indicator, you might reconsider.
Even impulse shoppers are savvy shoppers. This isn’t their first rodeo — 84% of Americans are shopping online for something at any given time.
To counteract security worries, purchase and install an SSL certificate and secure your checkout process.
As an added bonus, Google uses security as a ranking factor, so not only will it bolster user trust, potentially convert more shoppers, but it will also help with your SEO. Refer to this guide for more info on choosing and installing an SSL certificate for your site.
8. Consider targeted promotions
Take a quick look at your analytics and see what days and times your site’s traffic is the highest. If you’re already seeing an uptick of visitors on times that might constitute impulse shopping (think late evenings or weekends), consider running targeted promotions during those times.
If you see a fair amount of traffic but not a consistently corresponding number of conversions, promotions can make a big difference.
Turn those shoppers into customers with a discount or deal specifically geared towards them. You could also set up free shipping for orders placed over the weekend.
Of course, crunch the numbers to make sure any promotion is feasible within your pricing structure and profit margin.
A recent survey found that 71% of Gen Z consumers would increase their purchase to qualify for free delivery. A small incentive might be the tipping point needed when it comes to either closing or increasing sales with individuals who are impulse shopping.
Related: Product targeting on Amazon
9. Test your site for ease of use
A common website design mantra is to design your site like the user is distracted. (A UX designer even offered this service for a few years, after going viral with the idea of drunk website testing).
While we don’t suggest opening a bottle of wine and A/B testing your site, you can test functionality and make sure it’s as simple and straightforward as possible.
If you’d like to informally test your site yourself, here’s an exhaustive checklist of ecommerce elements and functionalities for high performance.
For those who want to integrate tools into your testing process, here are 18 free options to assess your eCommerce website. Remember you want to go for the easiest possible UX so that they can still navigate (and buy) from your site.
10. Offer free returns
For retailers who still might feel apprehensive about targeting the impulse shopping experience, you may consider offering free returns. You will need to figure out the cost and see if it’s financially viable to offer depending on your product and price point.
However, with that option in place, even if a shopper has morning-after buyer’s remorse , they can still return the product without more of an investment.
You also want a happy customer, whether they purchased first thing in the morning over a cup of joe, or late in the evening after getting home from a night out. A recent survey found that 96% of consumers would shop with an online retailer again based on their return experience.
What’s more, two-thirds of shoppers (69%) say they’re deterred from purchases by having to pay for return shipping.
Related: Transforming retail returns into positive post-purchase experiences
Get your site ready for impulse shopping
Online shoppers love the ease of one-click-ship, finding products from the comfort of their home, and the convenience of buying with their smartphone. When you throw a little impetuousness into the mix, folks are all the more likely to hit that purchase button.
Remember, as we approach the hectic holiday gift-giving season, more and more of your target audience will be shopping.
Make your ecommerce site super easy to navigate and optimize pages for those visitors. If impulse shoppers represent a significant portion of the industry, that’s valuable business you don’t want to miss!
Image by: J. Kelly Brito on Unsplash